Hope you’re staying safe. In order to improve the quality of our services and to meet your support requirements on time, we are introducing administrative fees for some of our support tasks. The newly added fees will take effect from today, January 19th 2021, onwards and will be as follows:
- Request for adding or changing IPv4 address: USD $2.00 per IP
- cPanel to cPanel migrations: USD $10.00
- Promotional Plan Upgrades: USD $5.00
- Billing Changes: USD $5.00
- Cloning a snapshot of a VM to another Server: USD $25
- Restoration of Backups/Snapshots of a destroyed server (if enabled) to a new server of the same plan: USD $10.00
- The admin fees will be available on our helpdesk article.
Please note that these are pay-per-ticket admin fees for the above services and will not recur. Also note that the rest of our support services will not be affected.
We thank you for your continued support and hope that our service upgrades will cater to your requirements even better.