Starting June 7th, 2025, CloudCone's 7-day money-back guarantee policy was changed.

Most of our products became non-refundable by default. This included payments for new orders, renewals, upgrades, and add-ons. Your account’s ‘Available Balance’ could still be refunded.

This change was made to help us maintain competitive pricing and reduce fraud/abuse on our systems while continuing to offer you a reliable and secure service through CloudCone.

More Information here:
View SC2 Helpdesk Article
View VPS Helpdesk Article

How To Confidently Place An Order.
In case you're unsure about committing long term, we recommend starting with a monthly plan of your desired service. We also encourage our users to test our network performance before ordering. You can check on latency and speed within your region using our looking glass tool: http://la.lg.cloudc.one/

If you run into any issues or need help, our support team is available 24/7.