We are proud to introduce a new cloud experience, an app built as a client-centered platform to manage all CloudCone Services more conveniently. This version features a simplified interface to perform 3 basic but critical functionalities for your cloud server: Boot, Reboot and Shutdown.

TAKE CONTROL : Easily access all your CloudCone services through your fingertips.

USER-FRIENDLY : A seamless experience from our website to our mobile app.

ON-THE-GO : Keep in touch with your cloud server even on the move.

Look forward to much more in future updates!

• The option to open or reply to your support tickets through the app itself.
• More management options & settings will soon be available for all services.
• Ability to add cloud credits & pay your invoices through your mobile device.
• Push notifications for new features, support messages and all other server activities.

Want to suggest features for the next update?
This is the first-ever launch of our app! And we have included a feedback form in the 'About Us' section for you guys, to help us improve the app.

Try it out for FREE with your CloudCone account.
First 50 customers to download will get $2 worth of CloudCone Credits added.
Winners will be listed on our mobile app page & contacted via email.

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Powerful cloud servers with the friendliest support awaits you.
Visit our site to Learn More

It is with the greatest regret that we bring you this terrible news regarding cPanel/WHM.

On June 27th, 2019, cPanel announced that they had adopted a new pricing strategy for all their licenses.

This post is unfortunate since unlike the previous per-server pricing model, the new strategy charges users per cPanel account.

As always, we have been providing cPanel licenses at the same rate we pay cPanel; In other words, we do not keep any profit from cPanel licenses.

We understand that this is not the best news to receive, so we decided to reach out to you to let you know our take on this.

What is going to happen to your existing licenses?

The cPanel prices of existing licenses are going to increase, 🙁. However, as we are official NOC partners with cPanel, we shall have a discounted pricing for all our users. Check out the pricing example below.

Since cPanel now bills you per account in your server, our DevOps team outlined projected pricing for your cPanel add-on cost within the client area, which you can find on the billing tab of your cPanel enabled server. Which looks like this 👇

This new pricing model shall be applied to your license starting September 1st, 2019.

What is going to happen to the free cPanel VPS plans?

Good News! The Free cPanel License package on CloudCone shall remain as it, as promised 😊

What are my alternatives?

Although cPanel does offer some benefits that make it super convenient to work with, if you are unable to continue with cPanel, there are several alternative control panels for you to choose.

• If you are looking for a paid control panel, we suggest using DirectAdmin, InterWorx or Plesk (since they offer an unlimited account option).
• VestaCP and CyberPanel are two free control panels that we recommend.
• Login to your WHM and clear out unused/suspended cPanel accounts or resellers in your server

Few questions you might have

What is a cPanel account?
A cPanel account is 1 x cPanel login.

Do suspended account counts?
Yes, any suspended account counts to your total account count.

If you have any concerns, please raise a support ticket and our sales team will help you out .

We have implemented SSO (Single Sign-On) onto our platform; now you can use your CloudCone account to login to 3rd party services that help improve user experience and engagement related to CloudCone.

This means you no longer need to maintain multiple user accounts to authenticate and interact with CloudCone services and software 😀

We will be implementing SSO (Single Sign-On) to most parts of our website in the upcoming days.

As requested by our end users, we have added the Debian 9.9 template to be deployed and re-installed onto Compute servers 😃

A significant exploit had been identified in Exim. This exploit allows attackers to execute code as the root user on your server without authentication and was rated a 9.8 out of 10 in severity.

While Version 80 was never vulnerable to this exploit, and we released a patch for Version 78 last night, the recently End of Life Version 70 and Version 76 remained vulnerable. More details were released today, including information on exactly how to gain root access to a remote server.

Please refer this article for more details.

If you are using cPanel/WHM, please raise a ticket ASAP, and our team will help you to patch the exploit.

We’re happy to announce the launch of our Hosted Email platform 🚀 which allows you to seamlessly create IMAP/POP email accounts and never worry about managing email servers again

We’ve released a public beta launch about six months ago, which was successful, and we got to hear amazing stories on how clients loved it!

Pricing?

We’d thought about it a lot! Everyone else charges you per email account which does not make sense, and we decided to price our product at a flat monthly fee, and allow you the freedom to create email boxes for your brand or company. 😀

If you would like to give it a try, we have a guide on how you can set up your first email organization to host your emails away from your servers.

Feel free to head back to our site, and chat about available email plans for your organization 👐🏼

Once again, we thank you all for participating in our open beta and helping us build a better product 😊

We have re-stocked RAID 10 SSD Compute instances. Note the SSD option when deploying your server, to ensure it is SSD 😀

To fight email SPAM, port 25 on all new and old Compute instances will be blocked upon instance creation.

If your instance needs to send emails which do not violate our policies against spamming you can raise a support ticket requesting to unblock port 25 with a valid use case.

Note: if your port was unblocked earlier, you shouldn’t worry

On all new Compute instances, you will see a new, beating tasks tab which lets you view progress and the state of all currently running tasks in your Compute instance.

All tasks carried in your server will be queued and ran accordingly, if any task failed, you would be alerted as well 😀

We have separated abuse reports from support tickets so that you can have a clear view on the status of your support tickets and abuse reports.

• Support tickets navigation item will take you to the support tickets
• Abuse reports navigation item will take you to the abuse reports