More Options When Ordering Your Dedicated Server

We have introduced a 'brand new order page' for our dedicated servers with 100% configurability! Now you’ll be able to create your own dedicated server by customizing every aspect with our endless options including a RAID configurator, right at the time of deploying.

We’re also introducing a dedicated server partner program with a coupon system for all our Dedicated users and affiliates. More on that later!

Go ahead and try to configure your Dedicated server on our new order page to experience the difference. 😃

Configure Server

New Features Available For Mobile App Users

mobile app ui screenshots

We have launched an all-new version of our mobile app with a couple of exciting new features including the ability to pay your invoices directly through the app!

That's not all, there're more features coming soon!
▸ The ability to sign-up and create compute instances on-the-go.
▸ Enable auto-backups and view a list of all your snapshots per instance.

Looks exciting? Go ahead and give it a try!

Our New Status Page, Have You Subscribed Yet?

I hope you're staying safe!

We bring you yet another upgrade to one of our most essential page, our Status Page: 

https://status.cloudcone.com

Please resubscribe to receive more streamlined updates on our services.

This page enables us to communicate incidents, scheduled maintenance, and unscheduled maintenance easily with our customers. 

The status page has been upgraded to better keep our users in the loop about outages, system metrics, planned maintenance.

Stay safe, stay aware, and stay indoors!

Take care 😃 

cPanel pricing change, effective Sep 1st, 2019 ☹️

It is with the greatest regret that we bring you this terrible news regarding cPanel/WHM.

On June 27th, 2019, cPanel announced that they had adopted a new pricing strategy for all their licenses.

This post is unfortunate since unlike the previous per-server pricing model, the new strategy charges users per cPanel account.

As always, we have been providing cPanel licenses at the same rate we pay cPanel; In other words, we do not keep any profit from cPanel licenses.

We understand that this is not the best news to receive, so we decided to reach out to you to let you know our take on this.

What is going to happen to your existing licenses?

The cPanel prices of existing licenses are going to increase, 🙁. However, as we are official NOC partners with cPanel, we shall have a discounted pricing for all our users. Check out the pricing example below.

Since cPanel now bills you per account in your server, our DevOps team outlined projected pricing for your cPanel add-on cost within the client area, which you can find on the billing tab of your cPanel enabled server. Which looks like this 👇

This new pricing model shall be applied to your license starting September 1st, 2019.

What is going to happen to the free cPanel VPS plans?

Good News! The Free cPanel License package on CloudCone shall remain as it, as promised 😊

What are my alternatives?

Although cPanel does offer some benefits that make it super convenient to work with, if you are unable to continue with cPanel, there are several alternative control panels for you to choose.

  • If you are looking for a paid control panel, we suggest using DirectAdmin, InterWorx or Plesk (since they offer an unlimited account option).
  • VestaCP and CyberPanel are two free control panels that we recommend.
  • Login to your WHM and clear out unused/suspended cPanel accounts or resellers in your server

Few questions you might have

What is a cPanel account?
A cPanel account is 1 x cPanel login.

Do suspended account counts?
Yes, any suspended account counts to your total account count.

If you have any concerns, please raise a support ticket and our sales team will help you out .

One CloudCone account, multiple services

We have implemented SSO (Single Sign-On) onto our platform; now you can use your CloudCone account to login to 3rd party services that help improve user experience and engagement related to CloudCone.

This means you no longer need to maintain multiple user accounts to authenticate and interact with CloudCone services and software 😀

We will be implementing SSO (Single Sign-On) to most parts of our website in the upcoming days.

Keeping abuse reports aways from support

We have separated abuse reports from support tickets so that you can have a clear view on the status of your support tickets and abuse reports.

  • Support tickets navigation item will take you to the support tickets
  • Abuse reports navigation item will take you to the abuse reports

CDN Bugs

The ongoing bugs on the CDN product have been fixed

  • Cache hit rate should be shown
  • Requests served should be shown
  • Purge cache button should report success
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