2 Factor Authentication Released!

Multi-factor authentication is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism. (Wikipedia)

You can now enable 2 factor authentication on your CloudCone account for added security 👮‍♂️

We have prepared an easy guide for you, check it out here

View system sent emails through the client area

We have added a feature! Now you have the option to view emails sent to your mailbox from our system, right through the client area.

  1. Login into your CloudCone account.
  2. On the top right, click on your profile icon.

  3. There you will see the System Email Log option, which you can select to view System Sent Emails!



cPanel pricing change, effective Sep 1st, 2019 ☹️

It is with the greatest regret that we bring you this terrible news regarding cPanel/WHM.

On June 27th, 2019, cPanel announced that they had adopted a new pricing strategy for all their licenses.

This post is unfortunate since unlike the previous per-server pricing model, the new strategy charges users per cPanel account.

As always, we have been providing cPanel licenses at the same rate we pay cPanel; In other words, we do not keep any profit from cPanel licenses.

We understand that this is not the best news to receive, so we decided to reach out to you to let you know our take on this.

What is going to happen to your existing licenses?

The cPanel prices of existing licenses are going to increase, 🙁. However, as we are official NOC partners with cPanel, we shall have a discounted pricing for all our users. Check out the pricing example below.

Since cPanel now bills you per account in your server, our DevOps team outlined projected pricing for your cPanel add-on cost within the client area, which you can find on the billing tab of your cPanel enabled server. Which looks like this 👇

This new pricing model shall be applied to your license starting September 1st, 2019.

What is going to happen to the free cPanel VPS plans?

Good News! The Free cPanel License package on CloudCone shall remain as it, as promised 😊

What are my alternatives?

Although cPanel does offer some benefits that make it super convenient to work with, if you are unable to continue with cPanel, there are several alternative control panels for you to choose.

  • If you are looking for a paid control panel, we suggest using DirectAdmin, InterWorx or Plesk (since they offer an unlimited account option).
  • VestaCP and CyberPanel are two free control panels that we recommend.
  • Login to your WHM and clear out unused/suspended cPanel accounts or resellers in your server

Few questions you might have

What is a cPanel account?
A cPanel account is 1 x cPanel login.

Do suspended account counts?
Yes, any suspended account counts to your total account count.

If you have any concerns, please raise a support ticket and our sales team will help you out .

One CloudCone account, multiple services

We have implemented SSO (Single Sign-On) onto our platform; now you can use your CloudCone account to login to 3rd party services that help improve user experience and engagement related to CloudCone.

This means you no longer need to maintain multiple user accounts to authenticate and interact with CloudCone services and software 😀

We will be implementing SSO (Single Sign-On) to most parts of our website in the upcoming days.

Introducing Hosted Email for Business


We’re happy to announce the launch of our Hosted Email platform 🚀 which allows you to seamlessly create IMAP/POP email accounts and never worry about managing email servers again

We’ve released a public beta launch about six months ago, which was successful, and we got to hear amazing stories on how clients loved it!

Pricing?

We’d thought about it a lot! Everyone else charges you per email account which does not make sense, and we decided to price our product at a flat monthly fee, and allow you the freedom to create email boxes for your brand or company. 😀

If you would like to give it a try, we have a guide on how you can set up your first email organization to host your emails away from your servers.

Feel free to head back to our site, and chat about available email plans for your organization 👐🏼

Once again, we thank you all for participating in our open beta and helping us build a better product 😊

Introducing the Tasks tab

On all new Compute instances, you will see a new, beating tasks tab which lets you view progress and the state of all currently running tasks in your Compute instance.

All tasks carried in your server will be queued and ran accordingly, if any task failed, you would be alerted as well 😀

Keeping abuse reports aways from support

We have separated abuse reports from support tickets so that you can have a clear view on the status of your support tickets and abuse reports.

  • Support tickets navigation item will take you to the support tickets
  • Abuse reports navigation item will take you to the abuse reports

CDN Bugs

The ongoing bugs on the CDN product have been fixed

  • Cache hit rate should be shown
  • Requests served should be shown
  • Purge cache button should report success
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