It is with the greatest regret that we bring you this terrible news regarding cPanel/WHM.

On June 27th, 2019, cPanel announced that they had adopted a new pricing strategy for all their licenses.

This post is unfortunate since unlike the previous per-server pricing model, the new strategy charges users per cPanel account.

As always, we have been providing cPanel licenses at the same rate we pay cPanel; In other words, we do not keep any profit from cPanel licenses.

We understand that this is not the best news to receive, so we decided to reach out to you to let you know our take on this.

What is going to happen to your existing licenses?

The cPanel prices of existing licenses are going to increase, 🙁. However, as we are official NOC partners with cPanel, we shall have a discounted pricing for all our users. Check out the pricing example below.

Since cPanel now bills you per account in your server, our DevOps team outlined projected pricing for your cPanel add-on cost within the client area, which you can find on the billing tab of your cPanel enabled server. Which looks like this 👇

This new pricing model shall be applied to your license starting September 1st, 2019.

What is going to happen to the free cPanel VPS plans?

Good News! The Free cPanel License package on CloudCone shall remain as it, as promised 😊

What are my alternatives?

Although cPanel does offer some benefits that make it super convenient to work with, if you are unable to continue with cPanel, there are several alternative control panels for you to choose.

• If you are looking for a paid control panel, we suggest using DirectAdmin, InterWorx or Plesk (since they offer an unlimited account option).
• VestaCP and CyberPanel are two free control panels that we recommend.
• Login to your WHM and clear out unused/suspended cPanel accounts or resellers in your server

Few questions you might have

What is a cPanel account?
A cPanel account is 1 x cPanel login.

Do suspended account counts?
Yes, any suspended account counts to your total account count.

If you have any concerns, please raise a support ticket and our sales team will help you out .

We have implemented SSO (Single Sign-On) onto our platform; now you can use your CloudCone account to login to 3rd party services that help improve user experience and engagement related to CloudCone.

This means you no longer need to maintain multiple user accounts to authenticate and interact with CloudCone services and software 😀

We will be implementing SSO (Single Sign-On) to most parts of our website in the upcoming days.

As requested by our end users, we have added the Debian 9.9 template to be deployed and re-installed onto Compute servers 😃

A significant exploit had been identified in Exim. This exploit allows attackers to execute code as the root user on your server without authentication and was rated a 9.8 out of 10 in severity.

While Version 80 was never vulnerable to this exploit, and we released a patch for Version 78 last night, the recently End of Life Version 70 and Version 76 remained vulnerable. More details were released today, including information on exactly how to gain root access to a remote server.

Please refer this article for more details.

If you are using cPanel/WHM, please raise a ticket ASAP, and our team will help you to patch the exploit.

We have re-stocked RAID 10 SSD Compute instances. Note the SSD option when deploying your server, to ensure it is SSD 😀

To fight email SPAM, port 25 on all new and old Compute instances will be blocked upon instance creation.

If your instance needs to send emails which do not violate our policies against spamming you can raise a support ticket requesting to unblock port 25 with a valid use case.

Note: if your port was unblocked earlier, you shouldn’t worry

We have separated abuse reports from support tickets so that you can have a clear view on the status of your support tickets and abuse reports.

• Support tickets navigation item will take you to the support tickets
• Abuse reports navigation item will take you to the abuse reports

cPanel/WHM has been the number one choice when it comes to paid hosting control panels (at least for us), and our clients love it. We’ve seen many clients start their hosting business on CloudCone utilizing cPanel/WHM

To provide better cPanel/WHM support and faster licensing, we are glad to announce the direct NOC partnership with cPanel.

Check out our partner page here and drop in a comment 😊

Thank you for choosing CloudCone!

2018 has been great, and you have too! Here’s news from CloudCone to you!

Thank you ❤️for hosting with CloudCone, this update will give you a heads up on what we’ve been cooking this year, which I’m sure all of you were waiting for!

Snapshots

The biggest request on our feature requests area topping the most significant number of thumbs up is instant snapshots of your VMs, and I’m happy to inform you that we have a production-ready Snapshot system, to be launched.

Status: Production Ready, awaiting UI implementation.

Block Storage

Movable block storage, let’s you easily attach and detach storage to your existing VMs and move them between VMs

Status: Production Ready, awaiting UI implementation.

Load balancers

A load balancer is an appliance that can adapt to a growing workload. If you run high availability application clusters, this appliance will come in handy 😉It lets you add/remove child virtual instances which enables you to balance the load for your application and provide effective delivery of your application to your end users

Status: Production Ready, awaiting UI implementation.

Autoscaling

In early 2018 we launched Cloud View, which lets you analyze and view in-depth stats within your virtual machine. This was initially started to investigate your cloud workloads and give you set autoscaling conditions such as

if RAM Usage > 60% Add 1 GB of RAM upto 5GB (Max)

We’ve finally had autoscaling in a production ready state, which will be rolled out soon for all of you at no extra fees 🙌

Guaranteed VM Isolation and Disk Improvements

On this update, we will have automated isolation strategies in place for all our Customers and make sure your websites and sites hosted on CloudCone will be much faster. Which includes better CPU, Disk and Network isolation for your servers

That’s all I’m about to spoil 😁we have three more exciting features which will be a secret, and our team is much excited to introduce them to you once we have it on our client area!

In the course of the next two months, we will be carrying out periodic maintenance to our existing infrastructure to allow all these features enabled for all your existing Cloud Instances, we will announce them on our status page found here

Now you can see which hardware node your cloud server is hosted on 😊 this is useful when we announce maintenance and emergency service outages on our status page

It’s also displayed on the instance list page